We provide very high quality support for ISPs, Web Hosts and technology companies serving consumer and SOHO market. The agents providing support in this market space are not only trained on diagnostic and problem solving skills but also rigorously trained on customer interaction skills to understand customer problems, often described in a non-technical way. The agents providing support to this market are typically engineering graduates with deep technical expertise and prior IT helpdesk experience. This helps in significantly increasing the probability of first contact resolution as well as finding right solutions for the customers.