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All common
operating systems such as Windows (95, 98, ME, XP,
NT), Linux and Macintosh |
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Desktop related hardware (on the above operating
system) such as printers, sound cards, video cards,
accelerators, modems, CD / DVD drives, USB devices |
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Desktop related software such as Microsoft Office,
Lotus SmartSuite, Microsoft Internet Explorer, Netscape
Navigator, Outlook, Outlook Express, Netscape Communicator,
Eudora, Opera, and more. |
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| We cover
issues related above software and hardware such
as: |
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Connectivity Issues:
Cover all issues regarding connectivity to internet |
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Username / Password:
We can lookup, reset, and advise customers on their
username and/or passwords to company applications. |
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E-mail
Issues: Cover all common issues related
to e-mail |
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Navigation
and Browsing: We will support all popular
browsers and most navigation issues |
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Applications Support:
We support common business software such as Microsoft
Office and Lotus SmartSuite. On request, we can
tailor custom plans for support of other specific
off-the-shelf or custom applications. |
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Networking:
Our support technicians are trained and experienced
in supporting even some of the most complex networking
issues. We handle all the common networking
issues related to TCP / IP configuration, network
adapter installation, wireless network assistance,
proxy configuration, VPN and firewalls, among others. |
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Installation
/ Configuration: Advice and instructions
on the installation and configuration of new hardware/software
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Updated
Drivers: Recommendations on the most
current drivers for the customer's hardware |
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Operating
System Issues: Fixing problems related
to malfunctions of Microsoft Windows Operating Systems
family components and software applications (remote
diagnostics and configuring/fixing procedures only)
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Performance Issues:
Performance optimization, recommendations on upgrades/updates,
system failure, functional disorder of the basic
components both hardware and software. |
