Server Administration
 Linux/Unix Server
 Windows Server
  Managed Open Source Applications
Desktop Support
Network Management
ISPs, Web Hosts and Consumer Technology
Software & Hardware OEMs
Enterprise Help Desk
Application Development
Migration/Porting
Testing/QA
Staff Augmentation
 

Technical support for Web hosts

We provide high quality, integrated (voice, chat and e-mail) technical support to hosting companies. Our support staff, made up of qualified and experienced engineers, will save you money, time and effort.

Expertise
After you sign up, your support team would be made up of trained administrators who have faced and solved several issues commonly faced by hosting companies. Here we have outlined operating systems and control panels supported by Katalyst.
 
Control Panels:
Cpanel/WHM
Ensim
H-sphere
Plesk
Webmin and servers without control panel
Operating Systems: Support will be provided for the following O/S's
Microsoft Windows – 2000, 2003, NT
Linux – Red Hat, Debian, SUSE, Slackware
UNIX – FreeBSD, OpenBSD, Solaris
Issues

We have also listed the common issues that we usually come across and which we solve on a day to day basis.
General Customer Service: We will provide support in the following general areas regarding Web hosting

Account creation / maintenance

Domain name pointing
FTP

Sub-domains

Quota, logs, and statistics
 
HTML Help: Basic html, scripts, Frontpage extensions, database help provided by hosting companies.
 
Mail Server: Modifications of mail setting, account creation, walk through of web mail, setting up email clients, and other like support.

Username/Password: We will lookup, reset, and advise customers on their username and/or passwords for FTP, WebMail, email, control panels, etc.

Web Site Security: Provide basic security assistance such as .htaccess, protected directories, SSL, and secure certificates.
 
Please click on the following for additional information on our:
 
Support for ISPs
Support for Web Hosting Providers
Server Administration Services
 
 
 
     
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